Getting set up
Creating a topic, connecting the tools your feedback comes from, and choosing where findings go.
12 articles
1
Choose the area to cover, where feedback is collected from, and where findings are delivered. About ten minutes.
2
Write a topic that states clearly what belongs to it and what does not, so that the findings you receive are about the experience you chose.
3
Collect feedback from the Slack channels where it is written, by your customers or by the people who talk to them. About five minutes.
4
Collect what customers write in your Intercom conversations. About five minutes.
5
Collect what customers write in your Zendesk tickets. About five minutes.
6
Add feedback you already have, from an export or a spreadsheet, as a .csv, .xlsx or .xls file. About five minutes.
7
Deliver each finding as a message in a Slack channel, with its evidence. About five minutes.
8
Deliver each finding as a row in a Notion database, with its evidence. About five minutes.
9
Deliver each finding as an issue in a Linear team, with its evidence. About five minutes.
10
Deliver each finding to a service you run, as a signed JSON request that carries its evidence. About five minutes on the screen, plus the work on your service.
11
Connect the AI tool you already use so that it answers from your echoUX findings, and says so when there is no finding on the question. About five minutes.
12
Add a source or a destination to a topic, change what a source collects or where a topic's findings are delivered, or remove one. A few minutes.