Collect what customers write in your Zendesk tickets. About five minutes.
Before you start
You need a Zendesk account that can authorise apps for the workspace. If your account cannot, ask a Zendesk admin to do this step.
Open the screen
On Sources, select Add a source under the topic.
Select the Zendesk tile.
Allow access
Under Zendesk Subdomain, type your workspace's subdomain: the part before .zendesk.com in its web address.
Select Connect. Zendesk's authorisation page opens in its own window.
If Zendesk shows its sign-in page, sign in. Then select Allow.
Choose the groups
Select each group to collect tickets from.
Select Continue.
Connecting Zendesk is complete when
- the Zendesk tile shows Connected with the group names;
- on Sources, the topic lists Zendesk with the group names.
What happens next
A ticket is collected after its status becomes Closed. Zendesk sets that status a fixed number of days after the ticket is Solved: four days by default, at most twenty-eight. There is nothing to do while you wait. Tickets closed before you connected are not collected. To include them, import them from a file.