Collect what customers write in your Intercom conversations. About five minutes.
Before you start
You need an Intercom account that can authorise apps for the workspace. If your account cannot, ask a workspace admin to do this step.
Open the screen
On Sources, select Add a source under the topic.
Select the Intercom tile.
Allow access
Select Connect in the dialog. Intercom's authorisation page opens in its own window.
Check that the right workspace is shown, then select Authorize access.
Choose the teams
Select each team to collect conversations from.
NoteOnly what the customer wrote is collected, from the opening message to the customer's last reply; replies by your team and by bots are not collected.
Select Continue.
Connecting Intercom is complete when
- the Intercom tile shows Connected with the team names;
- on Sources, the topic lists Intercom with the team names.
What happens next
A conversation usually reaches echoUX within about fifteen minutes of being closed. Conversations closed before you connected are not collected. To include them, import them from a file.