Read the four parts of a delivered Job to be done, what each part tells you, and what each part does not say.
A Job to be done is a finding that states an action: something a person is doing, or is trying to do, with a beginning and an end. It is not a feeling and it is not a wish.
The title is the situation the finding describes, not the statement itself.
A Job to be done has four parts, delivered in this order: Statement, Verb, Object, Clarifier. The statement is the other three read as one line.
Statement
The statement is the whole job in one line: the verb, the object and the clarifier, in that order. Read it as "My job is to ...", spoken by the person who gave the feedback.
The statement names no product, tool, system, service, department or brand. It states the job and not a solution to it, so more than one product could do it. Everyday things that any person has, such as a phone or a bank account, are allowed.
No part of a Job to be done says how well the job should be done. "Quickly", "easily" and "without errors" are success measures, and they are not part of the job.
Read it as "My job is to ...". For example:
Split a booking between two payers
Verb
The verb is one word: the action the person is completing. You can see when the action is done. "Split" is done when each person has paid their own share. "Receive" is done when the money arrives.
The verb is not a general word such as manage, define, support, work, see, understand or know. Each of those covers several actions and names none of them. When the feedback says "manage my bookings", the verb you read is the one action the person was taking: track, move or split.
The verb is the person's own action. It is not something that happened to a product, and it is not an action someone else took for them.
One action with an end you can see. For example:
Split
Object
The object is what the verb acts on: one thing, named as a short noun phrase. Two things joined by "and" would be two jobs, so "dates and payment" is not an object.
The thing the action is done to. For example:
a booking
Clarifier
The clarifier is a short phrase that limits what the job is. "Split a booking between two payers" is a different job from "Split a booking", which could mean splitting it into two rooms or two dates.
To read a clarifier, remove it and read what remains. If a different job remains, the clarifier is part of the job. If the same job remains, at another time or in another place, the phrase gave only a moment or a place, and it is not a clarifier. "Split a booking after the deposit is paid" without those last words is still "Split a booking".
A clarifier can also name the part of life the job belongs to, in the way "for household income" says which tax return is being filed.
A condition that makes this job a different job. For example:
between two payers
What comes with it
Under the parts are the quotes the finding rests on, grouped by the part each one supports: the verb, the object or the clarifier.
A line beginning Confidence: says what the finding rests on. A line beginning Does not cover: says what the feedback cannot be used to claim. Read both lines before you act on the finding.
Every score has a reason under Why these scores.